.png)
SHIPPING & RETURNS
SHIPPING POLICY
To ship all our products we use a wide variety of couriers depending on the size and value of your order.
We will deliver to anywhere within the UK but if you would like to order from outside of the UK please contact us to discuss this further as there may be more charges involved.
We endeavor to have your item picked, packed and sent within 24 hours of your order being placed (Unless it is bespoke and has to be made to order).
Normally your order will be with you within 48 hours, you will be able to track your package using the tracking provided.
RETURN & EXCHANGE POLICY
Thanks for your purchase with us. In the event that you are not completely satisfied with your order, you have 30 days to return the goods to the following address:
The Imperial Collection
Beckley Farm
BH23 7EB
Please keep in mind that any item sent for a full refund must be delivered in an unused and in the same condition as you received it.
In the event an item is received broken or damaged, then you will be given a full refund or we’re happy to exchange the item, dependent on what you are likely to prefer.
Please note that it is the customer who is responsible for return shipping fees and we cannot take responsibility for the delivery time or loss of a returned package, so we recommend using tracking numbers to insure your package is returned to us.
Contact Us
If you need to talk to someone about your return or refund, we’re here to help.
Feel free to email us or to drop us a line on +44 07572811347.